Return & refund policy

A considered policy

Due to the nature of our products, we keep a considered return policy to protect product integrity and hygiene.

01Returns

We do not require physical returns.

For safety and hygiene reasons, opened or used products cannot be returned.

02Damaged or incorrect orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with:

  • Your order number
  • A clear photo of the item

Our team will review your request and provide a suitable resolution.

03Refunds

Refunds are issued only when:

  • The item is damaged on arrival
  • The wrong product was received

Once approved, refunds are processed to your original payment method.

04Order changes & cancellations

Orders are processed quickly to ensure timely delivery, so changes or cancellations may not always be possible once an order is placed.

We are here to help

A question about your order?

support@lazira.net

We usually reply within 24–48 hours.